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Business Articles : Customer Care : CRM CEM Can Improve Customer Loyalty CEM Can Improve Customer Loyalty - ‘A 5 percent increase in customer retention increases profits by 25 to 95 percent.’ ‘The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped .’ This is the received wisdom from experts on the nature and importance of customer loyalty. Yet in a world of product and service commoditization and as the timelag between imitations to innovation declines, how can organizations differentiate themselves to build loyalty? Aug 18, 2005, 03:58 Business Articles : Customer Care : CRM How CRM Software Works How CRM Software Works -- Creating Customer Satisfaction with a Click - When people ask, “What is CRM?” the literal answer is, “Customer Relationship Management,” but that doesn’t really convey much in terms of what all CRM does for a business. This CRM definition is too narrow to really explain everything the system does if it is working to its fullest potential and is user-friendly enough to expand and grow as a customer-client relationship changes and grows. Aug 18, 2005, 03:51 Business Articles : Customer Care : CRM Implementation Microsoft CRM Implementation for Large Corporation Microsoft CRM Implementation for Large Corporation - Microsoft Business Solutions CRM is now approaching the phase of being mature product and the CRM solution you may consider for large publicly traded company. Our view point considers the fact of multiple platforms and systems coexistence and balancing: UNIX, Linux, Microsoft Windows, Java, .Net, PC, AS/400, RS6000, Microsoft Exchange, Lotus Notes Domino, etc. This increases the cost of maintenance, but decreases the risk of being trapped to one vendor/solution. So far we’ve seen successful implementations of Microsoft CRM in the following industries: Distribution, Logistics, Non-Profit, Chemicals, Pharmaceutical, Placement/Recruiting, Medicare/Hospitals, Retail, Wholesale, Education, Beverages, Services, Defense, Aerospace, Oil & Gas. Aug 16, 2005, 05:13 Business Articles : Customer Care : CRM Implementation Microsoft Great Plains & CRM in Transportation & Logistics Microsoft Great Plains & CRM in Transportation & Logistics - Microsoft Business Solutions Great Plains and MS CRM (client relation management system) are very popular in various industries and market niches. In previous article we described Microsoft Great Plains implementation for transportation & logistics company. Having more material, we would like to share with you how you can leverage Microsoft Business Solutions products to automate your business. We’ll try to be both technical and business processes specific and be laconic to comply the rules of tiny article. Aug 16, 2005, 05:04 Business Articles : Customer Care : CRM Microsoft CRM for Corporate Business Microsoft CRM for Corporate Business. If your company has regional and worldwide operations, you might already realized that it is very hard to get decent internet connection in your remote locations. In this small article we will try to give you highlights on how to implement Microsoft Business Solutions CRM for worldwide operations with restricted internet connection. Aug 16, 2005, 05:02 Business Articles : Customer Care : Customer Service Becoming A Solution To Your Customers Problems Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don’t forget to use your time wisely... Aug 8, 2005, 03:53 Business Articles : Customer Care : Customer Service The 7 Principles of Business Integrity If you have integrity, nothing else matters. If you don’t have integrity, nothing else matters. -- Alan K. Simpson. If I were to ask you what attribute is the most influential in regard to the success of a business, would you know immediately which one is the most important? Based on my many years as a business owner and entrepreneur, I have discovered that at the very top of the list is the distinguishing quality of integrity. Aug 8, 2005, 03:52 Business Articles : Customer Care : Customer Service Top 10 customer service tips Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. The spirit of service dominates their personality. This attitude of service has nothing to do with money or background, and people who have this attitude are not necessarily the most outgoing or bubbly. This type of person will move your business forward. These people make the best salespeople as well... Aug 8, 2005, 03:50 Business Articles : Customer Care : Customer Service Make An Action Plan To Improve Customer Service Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life. Aug 8, 2005, 03:47 Business Articles : Customer Care : Customer Service Ten Ways to Help You Improve Your Customer Service Stay in contact with customers on a regular basis. Just as it is bad news to send out too many emails to customers, it is just as bad to not stay in contact with them. Customers don't want to feel abandoned. So don't ... Aug 8, 2005, 03:46 Business Articles : Customer Care : Customer Service The 3 R's of Customer Service What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company’s forget the 3 R’s of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn’t right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again! Aug 8, 2005, 03:45 Business Articles : Customer Care : Customer Loyalty Customer Service - Winning Customer Experiences Much research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme that emerges across the research - winning customer experiences are built on consistency. Michael Gerber in his book "The E-Myth Revisited" calls this orchestration. "Orchestration is the glue that holds you fast to your customers' perceptions. Aug 8, 2005, 03:41 Business Articles : Customer Care : Customer Service Customer Service: Why Bears Make Bad Customers Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better. By picturing this person in my mind, I am able to develop products and services that I know will benefit that customer. But what happens when a not-so-ideal customer enters the mix? Aug 8, 2005, 03:40 Business Articles : Customer Care : Customer Loyalty Develop Loyal Customers for a Lifetime – part 2 Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. Aug 8, 2005, 03:38 Business Articles : Customer Care : Customer Loyalty Develop Loyal Customers for a Lifetime – part 1 Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. Aug 8, 2005, 03:37 Business Articles : Customer Care : Customer Service 3 Special Benefits Every Customer Wants Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you don't automatically provide all 3. Aug 8, 2005, 03:36 Business Articles : Customer Care : Customer Survey Making Customer Satisfaction Surveys Work Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care of your customers, your competition will. Aug 8, 2005, 03:34 Business Articles : Customer Care : Customer Loyalty 4 Myths about Customer Value The purpose of business is to create and retain a customer. Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, customer care-add any high sounding word with -customer- preceding or succeeding that word and you have a new model, a new theory. Headline hitting books, celebrity author seminars and training till another theory comes along. Aug 8, 2005, 03:33 Business Articles : Customer Care : Customer Service Learning from Your Employees' and Customers' Complaints Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace. Aug 8, 2005, 03:31 Business Articles : Customer Care : Customer Service Managing Your Business When One Client Takes Alot of Your Time How often has your schedule been thrown out of whack because of a client’s needs? I try to live by the 80/20 rule: working from my home office 80% of the time and working onsite with clients 20% of the time. But, the past week has been the exact opposite. Aug 8, 2005, 03:30 More Headlines