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Business Articles : Customer Care : Customer Service
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don’t forget to use your time wisely...
Aug 8, 2005, 03:53

Business Articles : Customer Care : Customer Service
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don’t have integrity, nothing else matters. -- Alan K. Simpson.
If I were to ask you what attribute is the most influential in regard to the success of a business, would you know immediately which one is the most important? Based on my many years as a business owner and entrepreneur, I have discovered that at the very top of the list is the distinguishing quality of integrity.
Aug 8, 2005, 03:52

Business Articles : Customer Care : Customer Service
Top 10 customer service tips
Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. The spirit of service dominates their personality. This attitude of service has nothing to do with money or background, and people who have this attitude are not necessarily the most outgoing or bubbly. This type of person will move your business forward. These people make the best salespeople as well...
Aug 8, 2005, 03:50

Business Articles : Customer Care : Customer Service
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.
Aug 8, 2005, 03:47

Business Articles : Customer Care : Customer Service
Ten Ways to Help You Improve Your Customer Service
Stay in contact with customers on a regular basis. Just
as it is bad news to send out too many emails to customers,
it is just as bad to not stay in contact with them.
Customers don't want to feel abandoned. So don't ...
Aug 8, 2005, 03:46

Business Articles : Customer Care : Customer Service
The 3 R's of Customer Service
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company’s forget the 3 R’s of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn’t right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!
Aug 8, 2005, 03:45

Business Articles : Customer Care : Customer Service
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better. By picturing this person in my mind, I am able to develop products and services that I know will benefit that customer. But what happens when a not-so-ideal customer enters the mix?
Aug 8, 2005, 03:40

Business Articles : Customer Care : Customer Service
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you don't automatically provide all 3.
Aug 8, 2005, 03:36

Business Articles : Customer Care : Customer Service
Learning from Your Employees' and Customers' Complaints
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.
Aug 8, 2005, 03:31

Business Articles : Customer Care : Customer Service
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack because of a client’s needs? I try to live by the 80/20 rule: working from my home office 80% of the time and working onsite with clients 20% of the time. But, the past week has been the exact opposite.
Aug 8, 2005, 03:30

Business Articles : Customer Care : Customer Service
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies: 15% found a better service/product. 15% found a cheaper service/product. 20% cited “lack of contact and individual attention from the company ...
Aug 8, 2005, 03:29

Business Articles : Customer Care : Customer Service
DON'T Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the time." I'll explain why in a minute...
Aug 8, 2005, 03:26

Business Articles : Customer Care : Customer Service
Ten IdeasTo Improve Your Customer Service
Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase.
Aug 8, 2005, 03:21

Business Articles : Customer Care : Customer Service
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru.
Aug 8, 2005, 03:19

Business Articles : Customer Care : Customer Service
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business and succeed, you must learn how to make your customers happy. You have to know who are your customers, what they want and keep in touch with them and their needs. Let me suggest to you 10 ways to succeed in doing this.
Aug 8, 2005, 03:03

Business Articles : Customer Care : Customer Service
4 Customer Service Mistakes Companies Should Avoid Making
Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Would you think it normal business practice for a retail store clerk to ask you to "wait a minute" while they disappeared into the back of the store for ten, fifteen, thirty minutes or longer.
Aug 8, 2005, 02:53

Business Articles : Customer Care : Customer Service
Customer Service Strategies
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?"
Aug 8, 2005, 02:47

Business Articles : Customer Care : Customer Service
Improving Customer Service
Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Having 10 plus years operating, owning and working in the food business and being a customer myself, I know what good customer service looks like. If I don’t place a high value on the best customer service possible, then my staff won’t make it a priority either...
Aug 8, 2005, 02:42

Business Articles : Customer Care : Customer Service
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a “servicecare” economy.
Aug 8, 2005, 02:22

Business Articles : Customer Care : Customer Service
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.
Aug 8, 2005, 02:21