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Handling Customer Complaints
Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Here are some important tips.
Aug 8, 2005, 02:49
Business Articles
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Customer Care
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Call Centers
Customer Service and Call Center Outsourcing, What's The Buzz?
Customer Service and Call Center Outsourcing, What's The Buzz?: The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%. The market for offshore outsourcing (to low wage countries) is growing with a whopping 40% this year! However, the subject of outsourcing is not without controversy. So what's it all about...
Aug 8, 2005, 02:48
Business Articles
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Customer Care
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Call Centers
Difficult Customers - There's No Such Thing
A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on "How to Deal with Difficult Customers".
Aug 8, 2005, 02:41
Business Articles
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Customer Care
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Call Centers
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business forums or even by my customers and subscribers is this: “How the hell can I increase my sales?” or
“I’ve got tons of visitors but nobody seems to be buying anything? What gives?” FISHNETS WITH HOLES? ANYONE?
Aug 8, 2005, 02:20
Business Articles
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Customer Care
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Call Centers
Transforming Disgruntled Customers into Your Biggest Advocates
“I am writing to complain about the widget I bought from your site the other day.” Sell anything and eventually you will be on the receiving end of a sentence like this. So how do you turn a disgruntled customer not just into a satisfied one, but – even better - into a powerful advocate for your business?
Aug 8, 2005, 02:17
Business Articles
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Customer Care
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Call Centers
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem. But I used my time to "people watch", and I made some valuable observations.
Aug 8, 2005, 02:15
Business Articles
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Customer Care
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Call Centers
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.
Aug 8, 2005, 02:13
Business Articles
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Customer Care
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Call Centers
6 Reasons Why Complaining Customers are Golden
Most of us don’t really care to deal with whiners or complainers, but, if you’ll just take a deep breath and take some time to think about it, many times they offer you some solid insight into your business that you would not have seen. If you just react to their complaint without taking the position that their concern might be legitimate, you will lose many valuable insights and may very likely lose a customer. After all, they are on the receiving end of your business, and you can’t disregard this.
Aug 8, 2005, 02:10
Business Articles
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Customer Care
:
Call Centers
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to help you handle those difficult customers.
Aug 8, 2005, 02:07
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