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Business Articles : Customer Care : Customer Care Issues
The Tables Have Turned - It's Officially a Seller's Market
Private equity firms have raised so much capital over the last 12 months that they are vigorously competing with one another for opportunities to put their money to work. Business owners, who previously would have had to go hat-in-hand to investors, instead find themselves inundated with unsolicited offers for their companies. Companies with solid balance sheets, good management and strong growth prospects are able to tailor deals to their liking, and get solid valuations...
Aug 8, 2005, 04:01

Business Articles : Customer Care : Customer Service
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don’t forget to use your time wisely...
Aug 8, 2005, 03:53

Business Articles : Customer Care : Customer Service
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don’t have integrity, nothing else matters. -- Alan K. Simpson.
If I were to ask you what attribute is the most influential in regard to the success of a business, would you know immediately which one is the most important? Based on my many years as a business owner and entrepreneur, I have discovered that at the very top of the list is the distinguishing quality of integrity.
Aug 8, 2005, 03:52

Business Articles : Customer Care : Customer Service
Top 10 customer service tips
Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. The spirit of service dominates their personality. This attitude of service has nothing to do with money or background, and people who have this attitude are not necessarily the most outgoing or bubbly. This type of person will move your business forward. These people make the best salespeople as well...
Aug 8, 2005, 03:50

Business Articles : Customer Care : Customer Service
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.
Aug 8, 2005, 03:47

Business Articles : Customer Care : Customer Service
Ten Ways to Help You Improve Your Customer Service
Stay in contact with customers on a regular basis. Just
as it is bad news to send out too many emails to customers,
it is just as bad to not stay in contact with them.
Customers don't want to feel abandoned. So don't ...
Aug 8, 2005, 03:46

Business Articles : Customer Care : Customer Service
The 3 R's of Customer Service
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company’s forget the 3 R’s of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn’t right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!
Aug 8, 2005, 03:45

Business Articles : Customer Care : Customer Loyalty
Customer Service - Winning Customer Experiences
Much research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme that emerges across the research - winning customer experiences are built on consistency. Michael Gerber in his book "The E-Myth Revisited" calls this orchestration. "Orchestration is the glue that holds you fast to your customers' perceptions.
Aug 8, 2005, 03:41

Business Articles : Customer Care : Customer Service
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better. By picturing this person in my mind, I am able to develop products and services that I know will benefit that customer. But what happens when a not-so-ideal customer enters the mix?
Aug 8, 2005, 03:40

Business Articles : Customer Care : Customer Loyalty
Develop Loyal Customers for a Lifetime – part 2
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.
Aug 8, 2005, 03:38

Business Articles : Customer Care : Customer Loyalty
Develop Loyal Customers for a Lifetime – part 1
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.
Aug 8, 2005, 03:37

Business Articles : Customer Care : Customer Service
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you don't automatically provide all 3.
Aug 8, 2005, 03:36

Business Articles : Customer Care : Customer Survey
Making Customer Satisfaction Surveys Work
Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care of your customers, your competition will.
Aug 8, 2005, 03:34

Business Articles : Customer Care : Customer Loyalty
4 Myths about Customer Value
The purpose of business is to create and retain a customer. Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, customer care-add any high sounding word with -customer- preceding or succeeding that word and you have a new model, a new theory. Headline hitting books, celebrity author seminars and training till another theory comes along.
Aug 8, 2005, 03:33

Business Articles : Customer Care : Customer Service
Learning from Your Employees' and Customers' Complaints
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.
Aug 8, 2005, 03:31

Business Articles : Customer Care : Customer Service
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack because of a client’s needs? I try to live by the 80/20 rule: working from my home office 80% of the time and working onsite with clients 20% of the time. But, the past week has been the exact opposite.
Aug 8, 2005, 03:30

Business Articles : Customer Care : Customer Service
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies: 15% found a better service/product. 15% found a cheaper service/product. 20% cited “lack of contact and individual attention from the company ...
Aug 8, 2005, 03:29

Business Articles : Customer Care
10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:- "We're increasing our turnover by 14% year to date".
"Our customer complaints are now less than 4% or our transactions". ... might sound like music to your ears, but that's just the time you need to be very careful.
Aug 8, 2005, 03:27

Business Articles : Customer Care : Customer Service
DON'T Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the time." I'll explain why in a minute...
Aug 8, 2005, 03:26

Business Articles : Customer Care
How to Keep Customers
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.

The question I want answered is; did he ever work with customers on day-to-day basis and if so, was he some kind of saint?
Aug 8, 2005, 03:25